Faq
Most Popular Questions
Generally, normal services will take within 1 week to complete. For service scope of higher intensity such as theme update and migration to new or latest version, the typical timeline is 1 – 3 weeks.
Nevertheless, our team always strive to minimize the lead time of your project while ensuring excellent client satisfaction.
Upon completion of successful payment in the checkout page, clients will receive emails from our support team within 1 business day to initiate project planning and execution.
Please monitor your spam inbox as well. Our first email can be miscategorized occasionally.
We always perform our best to achieve great client satisfaction. However, our sincerity was being exploited by unscrupulous characters in the past. Hence, we are compelled by the tough experience we endured to implement safeguards in payment collection.
The objective is to ensure sustainability in our service quality for all genuine and sincere clients.
As long as genuine identification is provided and successful payment is made via our checkout page, we welcome clients of all profiles and acting in all capacities with open arms.
We look forward to serving you with our expertise.
No, a modification service purchased can only be applied to one online store only.
If you have 2 online stores looking for the same service, then you have to purchase 2 units of that particular service.
Client satisfaction is our main priority. We will not allow this to happen.
We will ensure that our service quality meet your expectation and proactively troubleshoot any challenges throughout the course of our service.
As long as you have completed successful payment via our checkout page, all the services being purchased by you will be performed with good quality.
In the highly unlikely event where service is unable to be performed, we will contact you before the work begins and offer full refund.
You may put in additional requests throughout the course of the project or service. Our team will consider if they are appropriate.
However, please take note that our team serving your project will have the discretion to decide on whether your additional requests shall be accepted.
We assure that any decision being made in such a case will be wise to fulfil your best interest.
